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Best module combination for maintenance of sold equipment 

Hello,

we are a company that designs, sells, installs and maintains professional kitchen equipment (big cooking machines, ovens, washing machines, ...) for hotels, restaurants, canteens, ... We are currently in process of deploying Odoo and I am struggling a bit with the maintenance part of the scenario. The most common scenario is we do the design, purchase the equipment from manufacturer, sell it to customer and do provide in-warranty and out-of-warranty on-demand maintenance. Sometimes we also have an agreement for periodic preventive maintenance.

So far we have been experimenting with Field Service Management (Enterprise version) as a way to track and plan the on-demand maintenance. This however has no notion of customer's equipment that would somehow be linked to sold products. On the other hand it has support for creating offers/inoices for spare parts/work/...

I have been checking Maintenance module that has support for on-demand and cyclical maintenance and also allows for definition of equipment and locations. But that one is meant for "internal" equipment and locations (not customer's) and also it is not linked in any way with sold products. No support (AFAICT) for offers/invoices.

To make things even more complicated we sometimes support equipment that we didn't sell or sold in the past (before Odoo) so there is no record of that in our system and we need to put it there.

We want/need to track the record of maintenance task done in the past.

Now in the process of deploying the solution I became a bit of Odoo developer so I can develop some simpler modules and I also did some migrations of OCA modules. So I could develop some integration of needed.

What would be your suggestion for this scenario? I guess this is not so non-standard thing. Any help/suggestion is welcome.

Best regards

	Radovan Skolnik
by Radovan Skolnik - 02:56 - 26 Aug 2020

Follow-Ups

  • Re: Best module combination for maintenance of sold equipment
    Hi, you can check out the OCA fieldservice modules. It's very extensive, much more than the enterprise version and does have a module for the connection between maintenance equipment and customer locations. You can also add inventory and labor to fieldservice orders and invoice them. 

    On Wed, 26 Aug 2020, 6:57 am Radovan Skolnik, <radovan@skolnik.info> wrote:
    Hello,

we are a company that designs, sells, installs and maintains professional kitchen equipment (big cooking machines, ovens, washing machines, ...) for hotels, restaurants, canteens, ... We are currently in process of deploying Odoo and I am struggling a bit with the maintenance part of the scenario. The most common scenario is we do the design, purchase the equipment from manufacturer, sell it to customer and do provide in-warranty and out-of-warranty on-demand maintenance. Sometimes we also have an agreement for periodic preventive maintenance.

So far we have been experimenting with Field Service Management (Enterprise version) as a way to track and plan the on-demand maintenance. This however has no notion of customer's equipment that would somehow be linked to sold products. On the other hand it has support for creating offers/inoices for spare parts/work/...

I have been checking Maintenance module that has support for on-demand and cyclical maintenance and also allows for definition of equipment and locations. But that one is meant for "internal" equipment and locations (not customer's) and also it is not linked in any way with sold products. No support (AFAICT) for offers/invoices.

To make things even more complicated we sometimes support equipment that we didn't sell or sold in the past (before Odoo) so there is no record of that in our system and we need to put it there.

We want/need to track the record of maintenance task done in the past.

Now in the process of deploying the solution I became a bit of Odoo developer so I can develop some simpler modules and I also did some migrations of OCA modules. So I could develop some integration of needed.

What would be your suggestion for this scenario? I guess this is not so non-standard thing. Any help/suggestion is welcome.

Best regards

	Radovan Skolnik

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    by Patrick Wilson - 03:35 - 26 Aug 2020