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Re: Issues with outgoing email management in Odoo

Thanks, I'll check this. I had missed some part of the perimeter of that 
module and thought it was about tracking who opened a given message and 
the delivery status and such.

Best regards

Alexandre

On 31/05/2023 17:17, Pedro M. Baeza wrote:

> We handled this several years ago in `mail_tracking` module and it does 

> exactly what you want: show those in CC in replies, and suggest them on 

> next messages (even if they are not contacts yet).

> 

> Regards.

> 

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-- 
Alexandre Fayolle
Senior Software Engineer
Tel : +33 4 58 48 20 30

Camptocamp France SAS
18 rue du Lac Saint André
73 370 Le Bourget-du-Lac
France

http://www.camptocamp.com


by Alexandre Fayolle - 05:45 - 31 May 2023

Reference

  • Issues with outgoing email management in Odoo
    Hello everyone,
    
    This is a long standing topic in Odoo, but I'm facing it again with an 
    unhappy customer. The way Odoo manages the sending of messages to 
    followers of a "thread" by sending 1 email per follower, loosing all 
    information from people who could have been in CC of an incoming mail, 
    is really lame.
    
    Is there some knowledge hanging around about a way to change this so 
    that Odoo would:
    
    * record the CC in a secondary field (say follower_cc_ids) for incoming 
    message
    * promote a follower_cc to follower in case an incoming mail comes with 
    this person in To: rather than CC:
    * send outgoing mails with 1 single mail with all followers in To: and 
    follower_cc_ids in CC:
    
    I'm not super keen in touching this part of the Odoo source code, which 
    I find quite obscure,  and but maybe some have walked this path and 
    could provide feedback, advice (or even maybe source code).
    
    Thanks for your help,
    
    
    -- 
    Alexandre Fayolle
    Senior Software Engineer
    Tel : +33 4 58 48 20 30
    
    Camptocamp France SAS
    18 rue du Lac Saint André
    73 370 Le Bourget-du-Lac
    France
    
    http://www.camptocamp.com
    

    by Alexandre Fayolle - 05:11 - 31 May 2023