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Re: Issues with outgoing email management in Odoo
As far as I understand mail_tracking does insert a tracking image into emails [1]. This could be unwanted by receivers so I don't want the tracking feature but I want a solution for the issue described by Alexandre. Would it be reasonable to split the module into two or to make the tracking configurable? [1] https://github.com/OCA/social/blob/12.0/mail_tracking/models/mail_mail.py
by Jan Suhr - 08:01 - 31 May 2023
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Issues with outgoing email management in Odoo
Hello everyone, This is a long standing topic in Odoo, but I'm facing it again with an unhappy customer. The way Odoo manages the sending of messages to followers of a "thread" by sending 1 email per follower, loosing all information from people who could have been in CC of an incoming mail, is really lame. Is there some knowledge hanging around about a way to change this so that Odoo would: * record the CC in a secondary field (say follower_cc_ids) for incoming message * promote a follower_cc to follower in case an incoming mail comes with this person in To: rather than CC: * send outgoing mails with 1 single mail with all followers in To: and follower_cc_ids in CC: I'm not super keen in touching this part of the Odoo source code, which I find quite obscure, and but maybe some have walked this path and could provide feedback, advice (or even maybe source code). Thanks for your help, -- Alexandre Fayolle Senior Software Engineer Tel : +33 4 58 48 20 30 Camptocamp France SAS 18 rue du Lac Saint André 73 370 Le Bourget-du-Lac France http://www.camptocamp.com
by Alexandre Fayolle - 05:11 - 31 May 2023