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Re: Issues with outgoing email management in Odoo

Re: Issues with outgoing email management in Odoo

Re: Issues with outgoing email management in Odoo

This is open source, so you can contribute with that option in the module, via a configurable parameter. AFAIK, this is already being done by some contributor. Just look around.

Regards.
by Pedro M. Baeza - 08:11 - 31 May 2023

Reference

  • Issues with outgoing email management in Odoo 
    Hello everyone,

This is a long standing topic in Odoo, but I'm facing it again with an 
unhappy customer. The way Odoo manages the sending of messages to 
followers of a "thread" by sending 1 email per follower, loosing all 
information from people who could have been in CC of an incoming mail, 
is really lame.

Is there some knowledge hanging around about a way to change this so 
that Odoo would:

* record the CC in a secondary field (say follower_cc_ids) for incoming 
message
* promote a follower_cc to follower in case an incoming mail comes with 
this person in To: rather than CC:
* send outgoing mails with 1 single mail with all followers in To: and 
follower_cc_ids in CC:

I'm not super keen in touching this part of the Odoo source code, which 
I find quite obscure,  and but maybe some have walked this path and 
could provide feedback, advice (or even maybe source code).

Thanks for your help,


-- 
Alexandre Fayolle
Senior Software Engineer
Tel : +33 4 58 48 20 30

Camptocamp France SAS
18 rue du Lac Saint André
73 370 Le Bourget-du-Lac
France

http://www.camptocamp.com
    by Alexandre Fayolle - 05:11 - 31 May 2023

    9 replies 9 replies

    • RE: Issues with outgoing email management in Odoo

      And finally

       

      https://github.com/OCA/social/tree/15.0/mail_composer_cc_bcc

       

      Thank you!

       

       

      De: Lois Rilo Antelo <notifications@odoo-community.org>
      Enviado el: jueves, 1 de junio de 2023 11:32
      Para: Contributors <contributors@odoo-community.org>
      Asunto: Re: Issues with outgoing email management in Odoo

       

      Cyril,

       

      Thanks for the insights, I will follow the discussion there to be notified if the work is finished.

       

      Kind regards,

       

       

      On Thu, Jun 1, 2023 at 10:58 AM Cyril VINH-TUNG <notifications@odoo-community.org> wrote:

      Hi Lois

       

      We did not merge mail_body_notified_partner with mail_show_followers because they don't have same functionalities

       

      We will definitely keep mail_body_notified_partner

       

      Best regards

       

      --------------------------------
      Cyril VINH-TUNG
      INVITU
      Computer & Network Engineering
      BP 32 - 98713 Papeete - French Polynesia
      Tél: +689 40 46 11 99
      contact@invitu.com
      www.invitu.com

       

      Le mer. 31 mai 2023, 21:42, Lois Rilo Antelo <notifications@odoo-community.org> a écrit :

      Hi all,

       

      Indeed this is really annoying while dealing with Odoo mailing.

       

      A bit inline with Cyril's answer, as far as I know mail_tracking does not provide the information of the cc'd recipients to the external people (who only receive the email). In our case we have used mail_show_follower module which is already migrated to recent versions, not sure if there is any big difference with mail_body_notified_partner and maybe they can converge in a single module.

       

      Kind regards,

       

       

      On Wed, May 31, 2023 at 8:27 PM Cyril VINH-TUNG <notifications@odoo-community.org> wrote:

      Hi Alex

       

      We also faced long time issues with Odoo mail system and the worst part is that someone lost her job because of that 'unsual' email system (https://github.com/OCA/social/pull/855#issuecomment-1068256758)

       

      We solved this with :

      - mail_footer_notified_partner now renamed mail_body_notified_partner (better because the added text is located at the top of the body) + customization of the message saying 'WARNING if you reply to this email the following people will be cc :...'

      - disclaimer in the signature of every user that also ask people to reply to the mail with information about the subject and not reply with information that does not concern it

       

      We also use the amazing mail_tracking as mandatory for all our customers but it does not warn the recipients about who will receive the reply.

      On the other hand, for incoming emails, we did a PR to mail_tracking that allows to show in the chatter the aliases who were in to and cc (https://github.com/OCA/social/pull/941/commits/d6443446ceca845792d50fd3daa3d1ebdb06c3f0)

       

      We think that Odoo's mail system is great because it organizes communication very well but it's also very hard to convince our customers. People have very bad habits with standard mail systems (they reply to email with information that have nothing to see with the subject, they start another thread instead of replying existing discussion... so on)

      That said, we have some customers who use Odoo as 'the' mail system of the company and therefore improve their 'information organization'.

      IMHO best configuration is 

      - odoo as the main mail system of the company for almost all the employees (notifications in Odoo)

      - dedicated standard mailboxes (outside Odoo) for Managers (notifications by email) who might have very sensitive and private information to share directly with partners

       

      Best regards

      --------------------------------
      Cyril VINH-TUNG
      INVITU
      Computer & Network Engineering
      BP 32 - 98713 Papeete - French Polynesia
      Tél: +689 40 46 11 99
      contact@invitu.com
      www.invitu.com

       

      Le mer. 31 mai 2023, 05:11, Alexandre Fayolle <notifications@odoo-community.org> a écrit :

      Hello everyone,
       
      This is a long standing topic in Odoo, but I'm facing it again with an 
      unhappy customer. The way Odoo manages the sending of messages to 
      followers of a "thread" by sending 1 email per follower, loosing all 
      information from people who could have been in CC of an incoming mail, 
      is really lame.
       
      Is there some knowledge hanging around about a way to change this so 
      that Odoo would:
       
      * record the CC in a secondary field (say follower_cc_ids) for incoming 
      message
      * promote a follower_cc to follower in case an incoming mail comes with 
      this person in To: rather than CC:
      * send outgoing mails with 1 single mail with all followers in To: and 
      follower_cc_ids in CC:
       
      I'm not super keen in touching this part of the Odoo source code, which 
      I find quite obscure,  and but maybe some have walked this path and 
      could provide feedback, advice (or even maybe source code).
       
      Thanks for your help,
       
       
       
       
       
       
      -- 
      Alexandre Fayolle
      Senior Software Engineer
      Tel : +33 4 58 48 20 30
       
      Camptocamp France SAS
      18 rue du Lac Saint André
      73 370 Le Bourget-du-Lac
      France
       
      http://www.camptocamp.com

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe


       

      --

      Lois Rilo Antelo

      ERP Consultant Manager at ForgeFlow S.L.

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe


       

      --

      Lois Rilo Antelo

      ERP Consultant Manager at ForgeFlow S.L.

      by Rafael Blasco (Moduon) - 10:51 - 26 Jul 2023
    • Re: Issues with outgoing email management in Odoo
      Cyril,

      Thanks for the insights, I will follow the discussion there to be notified if the work is finished.

      Kind regards,


      On Thu, Jun 1, 2023 at 10:58 AM Cyril VINH-TUNG <notifications@odoo-community.org> wrote:
      Hi Lois

      We did not merge mail_body_notified_partner with mail_show_followers because they don't have same functionalities

      We will definitely keep mail_body_notified_partner

      Best regards


      --------------------------------
      Cyril VINH-TUNG
      INVITU
      Computer & Network Engineering
      BP 32 - 98713 Papeete - French Polynesia
      Tél: +689 40 46 11 99
      contact@invitu.com
      www.invitu.com

      Le mer. 31 mai 2023, 21:42, Lois Rilo Antelo <notifications@odoo-community.org> a écrit :
      Hi all,

      Indeed this is really annoying while dealing with Odoo mailing.

      A bit inline with Cyril's answer, as far as I know mail_tracking does not provide the information of the cc'd recipients to the external people (who only receive the email). In our case we have used mail_show_follower module which is already migrated to recent versions, not sure if there is any big difference with mail_body_notified_partner and maybe they can converge in a single module.

      Kind regards,


      On Wed, May 31, 2023 at 8:27 PM Cyril VINH-TUNG <notifications@odoo-community.org> wrote:
      Hi Alex

      We also faced long time issues with Odoo mail system and the worst part is that someone lost her job because of that 'unsual' email system (https://github.com/OCA/social/pull/855#issuecomment-1068256758)

      We solved this with :
      - mail_footer_notified_partner now renamed mail_body_notified_partner (better because the added text is located at the top of the body) + customization of the message saying 'WARNING if you reply to this email the following people will be cc :...'
      - disclaimer in the signature of every user that also ask people to reply to the mail with information about the subject and not reply with information that does not concern it

      We also use the amazing mail_tracking as mandatory for all our customers but it does not warn the recipients about who will receive the reply.
      On the other hand, for incoming emails, we did a PR to mail_tracking that allows to show in the chatter the aliases who were in to and cc (https://github.com/OCA/social/pull/941/commits/d6443446ceca845792d50fd3daa3d1ebdb06c3f0)

      We think that Odoo's mail system is great because it organizes communication very well but it's also very hard to convince our customers. People have very bad habits with standard mail systems (they reply to email with information that have nothing to see with the subject, they start another thread instead of replying existing discussion... so on)
      That said, we have some customers who use Odoo as 'the' mail system of the company and therefore improve their 'information organization'.
      IMHO best configuration is 
      - odoo as the main mail system of the company for almost all the employees (notifications in Odoo)
      - dedicated standard mailboxes (outside Odoo) for Managers (notifications by email) who might have very sensitive and private information to share directly with partners

      Best regards
      --------------------------------
      Cyril VINH-TUNG
      INVITU
      Computer & Network Engineering
      BP 32 - 98713 Papeete - French Polynesia
      Tél: +689 40 46 11 99
      contact@invitu.com
      www.invitu.com

      Le mer. 31 mai 2023, 05:11, Alexandre Fayolle <notifications@odoo-community.org> a écrit :
      Hello everyone,

This is a long standing topic in Odoo, but I'm facing it again with an 
unhappy customer. The way Odoo manages the sending of messages to 
followers of a "thread" by sending 1 email per follower, loosing all 
information from people who could have been in CC of an incoming mail, 
is really lame.

Is there some knowledge hanging around about a way to change this so 
that Odoo would:

* record the CC in a secondary field (say follower_cc_ids) for incoming 
message
* promote a follower_cc to follower in case an incoming mail comes with 
this person in To: rather than CC:
* send outgoing mails with 1 single mail with all followers in To: and 
follower_cc_ids in CC:

I'm not super keen in touching this part of the Odoo source code, which 
I find quite obscure,  and but maybe some have walked this path and 
could provide feedback, advice (or even maybe source code).

Thanks for your help,






-- 
Alexandre Fayolle
Senior Software Engineer
Tel : +33 4 58 48 20 30

Camptocamp France SAS
18 rue du Lac Saint André
73 370 Le Bourget-du-Lac
France

http://www.camptocamp.com

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe



      --
      Lois Rilo Antelo
      ERP Consultant Manager at ForgeFlow S.L.

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe



      --
      Lois Rilo Antelo
      ERP Consultant Manager at ForgeFlow S.L.
      by Lois Rilo Antelo - 11:30 - 1 Jun 2023
    • Re: Issues with outgoing email management in Odoo
      Hi Lois

      We did not merge mail_body_notified_partner with mail_show_followers because they don't have same functionalities

      We will definitely keep mail_body_notified_partner

      Best regards


      --------------------------------
      Cyril VINH-TUNG
      INVITU
      Computer & Network Engineering
      BP 32 - 98713 Papeete - French Polynesia
      Tél: +689 40 46 11 99
      contact@invitu.com
      www.invitu.com

      Le mer. 31 mai 2023, 21:42, Lois Rilo Antelo <notifications@odoo-community.org> a écrit :
      Hi all,

      Indeed this is really annoying while dealing with Odoo mailing.

      A bit inline with Cyril's answer, as far as I know mail_tracking does not provide the information of the cc'd recipients to the external people (who only receive the email). In our case we have used mail_show_follower module which is already migrated to recent versions, not sure if there is any big difference with mail_body_notified_partner and maybe they can converge in a single module.

      Kind regards,


      On Wed, May 31, 2023 at 8:27 PM Cyril VINH-TUNG <notifications@odoo-community.org> wrote:
      Hi Alex

      We also faced long time issues with Odoo mail system and the worst part is that someone lost her job because of that 'unsual' email system (https://github.com/OCA/social/pull/855#issuecomment-1068256758)

      We solved this with :
      - mail_footer_notified_partner now renamed mail_body_notified_partner (better because the added text is located at the top of the body) + customization of the message saying 'WARNING if you reply to this email the following people will be cc :...'
      - disclaimer in the signature of every user that also ask people to reply to the mail with information about the subject and not reply with information that does not concern it

      We also use the amazing mail_tracking as mandatory for all our customers but it does not warn the recipients about who will receive the reply.
      On the other hand, for incoming emails, we did a PR to mail_tracking that allows to show in the chatter the aliases who were in to and cc (https://github.com/OCA/social/pull/941/commits/d6443446ceca845792d50fd3daa3d1ebdb06c3f0)

      We think that Odoo's mail system is great because it organizes communication very well but it's also very hard to convince our customers. People have very bad habits with standard mail systems (they reply to email with information that have nothing to see with the subject, they start another thread instead of replying existing discussion... so on)
      That said, we have some customers who use Odoo as 'the' mail system of the company and therefore improve their 'information organization'.
      IMHO best configuration is 
      - odoo as the main mail system of the company for almost all the employees (notifications in Odoo)
      - dedicated standard mailboxes (outside Odoo) for Managers (notifications by email) who might have very sensitive and private information to share directly with partners

      Best regards
      --------------------------------
      Cyril VINH-TUNG
      INVITU
      Computer & Network Engineering
      BP 32 - 98713 Papeete - French Polynesia
      Tél: +689 40 46 11 99
      contact@invitu.com
      www.invitu.com

      Le mer. 31 mai 2023, 05:11, Alexandre Fayolle <notifications@odoo-community.org> a écrit :
      Hello everyone,

This is a long standing topic in Odoo, but I'm facing it again with an 
unhappy customer. The way Odoo manages the sending of messages to 
followers of a "thread" by sending 1 email per follower, loosing all 
information from people who could have been in CC of an incoming mail, 
is really lame.

Is there some knowledge hanging around about a way to change this so 
that Odoo would:

* record the CC in a secondary field (say follower_cc_ids) for incoming 
message
* promote a follower_cc to follower in case an incoming mail comes with 
this person in To: rather than CC:
* send outgoing mails with 1 single mail with all followers in To: and 
follower_cc_ids in CC:

I'm not super keen in touching this part of the Odoo source code, which 
I find quite obscure,  and but maybe some have walked this path and 
could provide feedback, advice (or even maybe source code).

Thanks for your help,





-- 
Alexandre Fayolle
Senior Software Engineer
Tel : +33 4 58 48 20 30

Camptocamp France SAS
18 rue du Lac Saint André
73 370 Le Bourget-du-Lac
France

http://www.camptocamp.com

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe



      --
      Lois Rilo Antelo
      ERP Consultant Manager at ForgeFlow S.L.

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe

      by Cyril VINH-TUNG - 10:56 - 1 Jun 2023
    • Re: Issues with outgoing email management in Odoo
      Hi all,

      Indeed this is really annoying while dealing with Odoo mailing.

      A bit inline with Cyril's answer, as far as I know mail_tracking does not provide the information of the cc'd recipients to the external people (who only receive the email). In our case we have used mail_show_follower module which is already migrated to recent versions, not sure if there is any big difference with mail_body_notified_partner and maybe they can converge in a single module.

      Kind regards,


      On Wed, May 31, 2023 at 8:27 PM Cyril VINH-TUNG <notifications@odoo-community.org> wrote:
      Hi Alex

      We also faced long time issues with Odoo mail system and the worst part is that someone lost her job because of that 'unsual' email system (https://github.com/OCA/social/pull/855#issuecomment-1068256758)

      We solved this with :
      - mail_footer_notified_partner now renamed mail_body_notified_partner (better because the added text is located at the top of the body) + customization of the message saying 'WARNING if you reply to this email the following people will be cc :...'
      - disclaimer in the signature of every user that also ask people to reply to the mail with information about the subject and not reply with information that does not concern it

      We also use the amazing mail_tracking as mandatory for all our customers but it does not warn the recipients about who will receive the reply.
      On the other hand, for incoming emails, we did a PR to mail_tracking that allows to show in the chatter the aliases who were in to and cc (https://github.com/OCA/social/pull/941/commits/d6443446ceca845792d50fd3daa3d1ebdb06c3f0)

      We think that Odoo's mail system is great because it organizes communication very well but it's also very hard to convince our customers. People have very bad habits with standard mail systems (they reply to email with information that have nothing to see with the subject, they start another thread instead of replying existing discussion... so on)
      That said, we have some customers who use Odoo as 'the' mail system of the company and therefore improve their 'information organization'.
      IMHO best configuration is 
      - odoo as the main mail system of the company for almost all the employees (notifications in Odoo)
      - dedicated standard mailboxes (outside Odoo) for Managers (notifications by email) who might have very sensitive and private information to share directly with partners

      Best regards
      --------------------------------
      Cyril VINH-TUNG
      INVITU
      Computer & Network Engineering
      BP 32 - 98713 Papeete - French Polynesia
      Tél: +689 40 46 11 99
      contact@invitu.com
      www.invitu.com

      Le mer. 31 mai 2023, 05:11, Alexandre Fayolle <notifications@odoo-community.org> a écrit :
      Hello everyone,

This is a long standing topic in Odoo, but I'm facing it again with an 
unhappy customer. The way Odoo manages the sending of messages to 
followers of a "thread" by sending 1 email per follower, loosing all 
information from people who could have been in CC of an incoming mail, 
is really lame.

Is there some knowledge hanging around about a way to change this so 
that Odoo would:

* record the CC in a secondary field (say follower_cc_ids) for incoming 
message
* promote a follower_cc to follower in case an incoming mail comes with 
this person in To: rather than CC:
* send outgoing mails with 1 single mail with all followers in To: and 
follower_cc_ids in CC:

I'm not super keen in touching this part of the Odoo source code, which 
I find quite obscure,  and but maybe some have walked this path and 
could provide feedback, advice (or even maybe source code).

Thanks for your help,




-- 
Alexandre Fayolle
Senior Software Engineer
Tel : +33 4 58 48 20 30

Camptocamp France SAS
18 rue du Lac Saint André
73 370 Le Bourget-du-Lac
France

http://www.camptocamp.com

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe



      --
      Lois Rilo Antelo
      ERP Consultant Manager at ForgeFlow S.L.
      by Lois Rilo Antelo - 09:39 - 1 Jun 2023
    • Re: Issues with outgoing email management in Odoo
      Hi Alex

      We also faced long time issues with Odoo mail system and the worst part is that someone lost her job because of that 'unsual' email system (https://github.com/OCA/social/pull/855#issuecomment-1068256758)

      We solved this with :
      - mail_footer_notified_partner now renamed mail_body_notified_partner (better because the added text is located at the top of the body) + customization of the message saying 'WARNING if you reply to this email the following people will be cc :...'
      - disclaimer in the signature of every user that also ask people to reply to the mail with information about the subject and not reply with information that does not concern it

      We also use the amazing mail_tracking as mandatory for all our customers but it does not warn the recipients about who will receive the reply.
      On the other hand, for incoming emails, we did a PR to mail_tracking that allows to show in the chatter the aliases who were in to and cc (https://github.com/OCA/social/pull/941/commits/d6443446ceca845792d50fd3daa3d1ebdb06c3f0)

      We think that Odoo's mail system is great because it organizes communication very well but it's also very hard to convince our customers. People have very bad habits with standard mail systems (they reply to email with information that have nothing to see with the subject, they start another thread instead of replying existing discussion... so on)
      That said, we have some customers who use Odoo as 'the' mail system of the company and therefore improve their 'information organization'.
      IMHO best configuration is 
      - odoo as the main mail system of the company for almost all the employees (notifications in Odoo)
      - dedicated standard mailboxes (outside Odoo) for Managers (notifications by email) who might have very sensitive and private information to share directly with partners

      Best regards
      --------------------------------
      Cyril VINH-TUNG
      INVITU
      Computer & Network Engineering
      BP 32 - 98713 Papeete - French Polynesia
      Tél: +689 40 46 11 99
      contact@invitu.com
      www.invitu.com

      Le mer. 31 mai 2023, 05:11, Alexandre Fayolle <notifications@odoo-community.org> a écrit :
      Hello everyone,

This is a long standing topic in Odoo, but I'm facing it again with an 
unhappy customer. The way Odoo manages the sending of messages to 
followers of a "thread" by sending 1 email per follower, loosing all 
information from people who could have been in CC of an incoming mail, 
is really lame.

Is there some knowledge hanging around about a way to change this so 
that Odoo would:

* record the CC in a secondary field (say follower_cc_ids) for incoming 
message
* promote a follower_cc to follower in case an incoming mail comes with 
this person in To: rather than CC:
* send outgoing mails with 1 single mail with all followers in To: and 
follower_cc_ids in CC:

I'm not super keen in touching this part of the Odoo source code, which 
I find quite obscure,  and but maybe some have walked this path and 
could provide feedback, advice (or even maybe source code).

Thanks for your help,



-- 
Alexandre Fayolle
Senior Software Engineer
Tel : +33 4 58 48 20 30

Camptocamp France SAS
18 rue du Lac Saint André
73 370 Le Bourget-du-Lac
France

http://www.camptocamp.com

      _______________________________________________
      Mailing-List: https://odoo-community.org/groups/contributors-15
      Post to: mailto:contributors@odoo-community.org
      Unsubscribe: https://odoo-community.org/groups?unsubscribe

      by Cyril VINH-TUNG - 08:26 - 31 May 2023